Your ARTE account

On your personal ARTE page, you can create an account, also known as your user profile.
An account enables you to subscribe to newsletters, add your favourite videos, consult videos you have already watched, create playlists of concerts, receive alerts, take part in competitions and upload your own work in your ARTE Creative gallery.
You can create and manage your account using Single Sign-On, a central platform to identify, sign up and connect to ARTE’s various websites

What is Single Sign-On (SSO)?

Single Sign-On (SSO) is a unique authentication service that allows users to connect (or log in) to their personal ARTE page without having to go through the sign-on process each time. SSO is set up for and its websites, as well as Android, iOS and HbbTV apps. It can also be used to facilitate any potential user age checks put in place in order to protect younger audiences.

SSO provides a unique login that enables the websites and apps to recognise users.

Through the login, SSO automatically uses your personal data (for example your name, address and subscriptions you have signed up to) in order to allow you to access your personal page without having to manually input your login for verification.

When you sign up to SSO, you agree to the use of your personal data as detailed below.

What personal data is collected?

We collect personal data when you sign up to the SSO service, you fill out a central sign up form and, where applicable, you may add additional information to your user account.

Identification data

You need to provide:

  • Your email address -> mandatory
  • User name of your choice -> mandatory

On certain ARTE websites or some one-off actions, additional information may be requested (for example your first and last names, date of birth and postal address for competitions). You will find the information concerned in the enrolment form completed using your basic data.


When you create an account, certain data (metadata) is retrieved to describe your account.

The following metadata is essential for the service to work:

  • The password you have chosen
  • Your preferred language
  • The date you created your account
  • The IP address used when you created your account
  • The date you deleted your account
  • The user login allocated to your account
  • The date of your last connection using the SSO service and the date you last edited your personal data.
The data related to the features of your personal page

The use of some features on your personal page requires certain data to be stored. For example, so you are able to add videos to a list of favourites or previously watched videos, ARTE needs to link the identifier tags of the programmes concerned to your user account.

Usage data

When you use SSO, data, known as usage data, is generated on a permanent basis.

  • Log files (journal)
    When you go on to our sign-up platform, our web server saves some data in journals known as “log files”. A log file indicates in particular which web browser you are using as well as your operating system, the domain name of the website from which you accessed the sign-up page, the time stamps corresponding the start and end of your use of SSO and the quantity of data transferred by SSO.
  • Cookies
    SSO uses various authentication cookies that help to recognise your browser within the limits set by ARTE websites. They are also used to identify you, which means you do not have to sign up several times to the various ARTE platforms.
    When you sign out, the “Standard Authentication Cookie” is deleted from the SSO. Another authentication cookie is saved on your computer for a period of time independent of the duration of your sessions. It enables you to stay connected without having to sign in at the beginning of each session (stay active until you sign out manually).
    When you connect, the SSO places session cookies, which don't transfer any data but are used to check the performance of our website. These cookies are deleted at the end of your session.
Data retention periods

Unless you request otherwise, your data is stored for a minimum period of three years.

If you do not sign on during these three years, you will receive an e-mail asking you to connect as soon as possible. If you do not connect, your data will be deleted from our database.

What is the data collected by Single Sign-On used for?

We use your e-mail address to send you your password if you forget it and also to contact you with any questions relating to your SSO user account.

The data collected through SSO help us to know which pages and what content you look at, the times at which you visit our websites and how you browse between our pages. Processed as statistics, this data helps us to know which pages of our websites are most liked, at what time our services are most in demand and which browser versions or operating systems you use.

By agreeing to the data protection conditions when you sign up to ARTE’s website, you authorise ARTE to constitute such personal user profiles.

User identification data are not transferred to third parties, except:

  • If it proves necessary for the proper functioning of ARTE’s services.
  • If we are required to do so by law or as a result of a court order.

    ARTE puts in place technical and organisational security measures to ensure the personal data of its users are protected against loss, fraudulent alterations and unauthorised access by third parties. Furthermore, only those with authorisation within ARTE are able to access your personal data, and only in situations when it is necessary. Data collected when you sign up is transferred encrypted, as is all subsequent communication between the SSO server and the participants’ web platform servers.