Playback problems

• Why is the video jumping?

  As soon as you select a programme, the player selects the best possible quality from four qualities. This means that if your bandwidth (depending on your provider) changes during playback, the player might not find the best quality anymore. In this case, you can manually test all the quality options by adapting the settings (via the gear icon).

• What do the error codes and alerts mean?

  “A TECHNICAL ERROR HAS OCCURED. PLEASE TRY AGAIN LATER. (CODE X) ”
  If you have technical issues with a video, please send us the displayed error code so that we can fix it as soon as possible.

  “THIS VIDEO IS NO LONGER AVAILABLE.”
  The programmes in the media library have a limited availablity due to rights. You can find the availability period directly underneath the video. After its expiry the video will no longer be online.

  “THE VIDEO WILL BE AVAILABLE SOON.”
  The programmes are usually available online from 5:00 AM CET (UTC+01:00) on the day of their publication.